The team at Umang Kishor Helpline 12 Qualified Counselors under the supervision of 2 Supervisors and PO are present 12 hours a day to provide counseling. Umang Kishor Helpline Consultants provide training to the Block-level Counselors across MP.
Umang Kishor Helpline is one of its kind, operating in Madhya Pradesh, and caters to numerous mental health concerns of adolescents of 10-19 years, from Monday to Saturday between 8 AM -8 PM.
The main aim is to provide psychological counseling for the personal, educational, social, emotional, physical, and mental health problems of teenagers.
The helpline offers free services and runs in collaboration with M.P. Education Department, UNFPA, DPI, and REC Foundation.
The availability of trained counselors on this helpline primarily represents friendly behavior, assurance of confidentiality, and privacy, empathetic and non-prejudiced behavior.
UMANG – Life Skills Program was initiated in 1876 schools in 2017. Later, the expansion has been done in 9228 high schools and higher secondary schools of the state of Madhya Pradesh. A notable concern that came across was the lack of trained counselors in schools. Due to the corresponding, the adolescents were bringing their inquests about mental health to these teachers and academicians.
Therefore, it awoke a need for this concept of Tele counseling services with trained professionals. Some important objectives for the aforementioned are:
To fulfill the need for psychosocial concerns that adolescents face.
To overcome the lack of trained counselors in schools in interior parts of the state.
Rectify the negative approach towards taking mental health services.
Improve the reachability of the psychological consultation services.
Providing counseling services free of cost to adolescents from unreachable corners of the state.